Refund Policy

This Refund Policy applies to paid subscriptions to 3EM (“3E Monetise”), a product of Desvy Protocol.

1. Refund Window

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial charge. Requests after this window are evaluated on a case-by-case basis.

2. How to Request a Refund

Reach us via our contact page with your account email and the reason for your request. We may ask a short clarifying question to process your refund correctly.

3. Processing Time

Approved refunds are issued to the original payment method within 5–10 business days, subject to your payment provider’s own processing timelines.

4. Renewals

Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time from your account settings; cancellation stops future billing but does not itself trigger a refund of the current billing period unless it falls within the window described in Section 1.

5. Non-Refundable Items

Custom or professional services, one-time setup or implementation fees, and usage-based charges already incurred are generally non-refundable, except where required by applicable law.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer so we can resolve the issue directly and quickly.

7. Governing Law

This Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from this policy is subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario, Canada.

8. Contact

For billing or refund questions, use our contact page.